Hello Scott,
I just wanted to drop you a note and personally Thank You and your Staff for a job extremely well done.
Robert and Anthony were very Professional and very courteous to me and my wife during the time that they were here for the Installations of our two new heating and Air Conditioning Systems. Whenever they had to enter the house for anything they always used drop cloths and or covers over their shoes. They cleaned up every day after themselves before they left, they arrived promptly at the time that they stated every morning and they always let us know when they were leaving and when they would return.
As I mentioned they were very Professional and always spoke to us in a very professional manner, even though I hovered over them and asked many questions. I was amazed that these young men worked the entire day every day and never took a lunch hour!
As a matter of fact everyone we have met from Charlotte Comfort Systems has been very professional and courteous, we had the opportunity to meet Don as he came to our home to assist Robert with the new Thermostats, we also met the Delivery Person that delivered the equipment and two additional service staff members that we ready willing and able to assist with the installation.
So I congratulate you and your Company for such an excellent Staff.
W. Allen, Jr.
I apologize that this e-mail is so long overdue. I cannot tell you how much I am enjoying our new HVAC system. As much as I labored over the decision of zoning, it really has been a great solution to our heating and cooling problems. Now, there are the extreme days when it gets down to 18 degrees at night and then I have to remember to re-program the settings or we do end up freezing upstairs at night and vice-versa with the heat. But, all-in-all, it was a good recommendation and solution.
Additionally, let me commend the staff of Charlotte Comfort Systems and its professionalism--never entering my home without permission, always wearing boot covers to protect floors and carpets and going the extra mile to find solutions that are acceptable to the homeowner (ME)! I would highly recommend you and certainly use you again on any future projects.
Thank you for good business practices--
Heather Renner
Charlotte Comfort Systems is one of the best companies we've worked with in a very long time. Scott and his entire crew are friendly, professional and knowledgeable! A++
N. Hyman
Dealing with Charlotte Comfort Systems has been a pleasure compared to some of the other HVAC dealers I have dealt with in the past. When my AC unit needs to be replaced, rest assured I will call Charlotte Comfort and request a Dave Lennox unit to match with what I have already purchased from them. They have been extremely helpful with me in understanding the thermostat that came with the unit.
R. Havner
Just a note to tell you what a pleasure Glenn and your entire team have been to work with. Our new cooling system is getting the job done just as Glenn assured us that it would when he did his analysis of our upstairs cooling needs. My wife reports that your installers were professional and courteous. She felt comfortable having them in our home and around our family. When our next heating or cooling need arises we’ll certainly use Charlotte Comfort Systems again.
S. Harris
Scott, I just wanted to tell you, no matter how hot it gets outside, my home is comfortable inside. The Dave Lennox Signature Series System you installed a few years ago has been a tremendous improvement over the builder quality system that was installed when my house was built. If I ever build another house, I will be sure to insist on Lennox.
Thanks for the great workmanship!
J. Grawe
Great service & followup! Charlotte Comfort Systems went beyond the normal customer service and effort to make sure my house was comfortable (summer) until my new system was installed. Prior to buying a system from Charlotte Comfort Systems I had a service contract to maintain the old system, and because of the service I received I purchased my new Lennox Unit from them.
A. Riddick
I have and will refer Charlotte Comfort Systems to family and friends- I CALLED THEM ON A REFERAL GOT PROMPT FRIENDLY SRVICE. VERY PROFESSIONAL AND GREAT PRICE.
P. Brown
WE HAD SOME DIFFICULTY WITH GETTING THE NEWLY INSTALLED SYSTEM TO OPERATE PROPERLY. THE DEALER RESPONDED PROMPTLY ON SEVERAL OCCASIONS UNTIL THE SITUATION WAS SOLVED.
B. Christian
EXCELLENT DEALER, WITH EXCELLENT RECOMMEDATION
Parkinson, Dan
DURING A REALLY BAD COLD SPELL OUR FURNACE QUIT WORKING. WE TALKED TO TWO OTHER CONTRACTORS, THIS COMPANY RESPONDED THE FASTEST AND WITH THE BEST PRICE
F. Tracy
I WAS COMPLETELY SATISFIED WITH CHARLOTE COMFORT SYSTEMS. SCOTT AND HIS EMPLOYESS WERE VERY COMPENTENT. WE WERE SO IMPRESSED WITH THEIR WORK. WE RECOMMENDED THEIR COMPANY TO ANOTHER AND THEY HAVE ALREADY PURCHASED A NEW LENNOX SYSTEM.
C. Flowe
Wonderful analysis of options and different solutions set, along with customized recommendation based on both comfort and financial needs.
R. Farnham
I got exactly what I needed to solve a somewhat complicated issue in my older home. I'm completely satisfied with the entire process of choosing and installation of my new Lennox system.
J. McKinney
Scott,
Rodney and Robert completed the installation of our downstairs systems this evening. This makes experience #2 with CCS equally enjoyable from a customer perspective. (You designed a replacement configuration for our 2 upstair systems last year.) Everyone we deal with at CCS is top notch. Professional, courteous, neat, email accessible (sounds crazy but your the only firm I have encountered that use the internet!)...you guys have not forgotten the basics and it stands out. The only typed proposal I received was from CCS!
You guys make "turnkey" a reality. Your professionalism spans pre-sales, installation, and post sales. Every person in your company should be proud to be on the team - because you ALL are better than your competition in every tangible and intangible way that I can think of
Robert and Rodney were terrific.
A satisfied customer for the second time. I'm a reference for you guys anytime.
Now let's keep those systems humming for 15-20 years!
Thank you and happy holidays!
Dave & Suzi P.